Alf Jones Cycles Refund Policy
At Alf Jones Cycles, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to offer a refund or exchange under the following conditions:
1. Returns & Refund Eligibility
- Items must be returned within 30 days of purchase.
- The product must be unused, in its original condition, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
The following items cannot be returned for a refund:
- Gift cards and vouchers.
- Custom-built or special-order items.
- Perishable goods such as energy bars, gels, or drinks.
- Personal items such as helmets, clothing, or shoes that have been worn.
3. Faulty or Damaged Goods
If you receive a faulty or damaged product, please contact us within 14 days of receiving the item. We will arrange a repair, replacement, or refund as appropriate.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 3-5 business days to the original payment method.
5. How to Return an Item
To initiate a return, please contact our customer service team:
01978 854300
sales@alfjonescycles.co.uk
Return items to:
ALF JONES CYCLES
82 CHESTER ROAD
GRESFORD
WREXHAM
LL12 8NT
Customers are responsible for return shipping costs unless the item is faulty.